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Welcome to our network status page, this page is updated live with any issues relating to our voice, data and cloud platforms. Please check this page before contacting our support department.

Current Network Status

15/11/2017 - Telkom National Outage

Description: Telkom national network outage causing voice quality issues on all customers.
Time: 10h30 15/11/2017
ETA: Unknown

31/08/2017 - ECN Ported Number Routing Issue

Description: Numbers on our network ported to ECN are currently experiencing routing issues. Numbers are unable to receive calls from certain local destinations.
Time: 10h30 31/08/2017
ETA: (Resolved) 31/08/2017 15h00

22/08/2017 - Provisioning Server Issues

Description: We are currently experiencing issues with our primary upstream provisioning server which may potentially cause packet loss, impacting customer voice quality nationally.
Time: 11h00 22/08/2017
ETA: (Resdolved)

07/07/2017 - Metro Fibre Outtage causing Voice Quality issues (OPEN)

Description: Our metro E backhaul is currently out and this is resulting in voice quality issues on some of our customers as we are running over our secondary link
Time: 12h00 07/07/2017
ETA: Issue Resolved 16h18

03/07/2017 - GSM Connectivity Outage (Resolved)

Description: The GSM network is currently experiencing  issues on the network which may affect our voice and LTE data customers nationally.
Time: 14h00 03/07/2017
ETA: Resolved on 04/07/2017

Scheduled Maintenance

05/01/2018 - Softswitch Software Upgrade

Description: Softswitch Software Upgrade taking place from midnight on Friday the 5th of January 2018 until midnight on Sunday the 7th of January 2018, expect intermittent service interruption during the procedure and no service on Sunday 07 January before completion of the upgrade to the new version (+/- 6 hours)
Time: 00h00 05/01/2018
ETA: 07/01/2018

08/07/2017 - Scheduled Network Maintenance (Resolved)

Description: We will be having maintenance done on our voice network between 23h00 on 08/07/2017 and 03h00 on 09/07/2017 and customers can expect downtime during these times
Time: 23h00 08/07/2017
ETA: 03h00 09/07/2017 (Completed)

13/02/2017 - Maintenance on Mail Servers (Resolved)

Our mail servers will be undergoing scheduled maintenance between 00h00 on 13/02/2017 to 04h00 on 14/02/2017 which may lead to intermittent service during this period.

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