The Avaya IP Office platform is Avaya’s midsize solution for business that supports from five to 3000 users at a single office location. The IP Office system allows for integration of powerful tools for businesses with multiple locations that help to streamline processes through centralized management and streamlined operations.
IP Office enables companies to share resources, provide improved customer service and keep mobile employees accessible by creating their home and mobile phones as an extension of their office. The Avaya IP Office system can be deployed on hosted servers, including virtual servers and dedicated servers as well as on the Avaya IP 500 hardware system.
IP Office Essential Edition
The IP Office Edition is the foundational IP Office solution, aimed at the SME market, giving them the necessary tools to operate effectively and efficiently. The Essential Edition includes all the “must haves” for a small business including one number access, caller ID, dial-by-name, auto-attendants, conferencing, voicemail and even includes mobility for users who spend a lot of their time on the road or away from the office.
IP Office Preferred Edition
The IP Office Preferred Edition delivers medium enterprises an intelligent communication solution that makes collaboration between staff simple and allows employees to respond quickly to customers and colleagues alike. With Preferred Edition, businesses have all the abilities of the IP Office Essential and so much more – up to 10 times more voice messageing capacity than Essential, 128-party conferencing capabilities and still all the benefits of full scalability and mobility.
IP Office Advanced Edition
IP Office Advanced Edition ooffers growing businesses the advantage of Avaya’s industry-leading contact center technology to help businesses differentiate themselves through superior customer services and response times. The Advanced Edition is built for customer service reps and their supervisors providing reps with tools to effectively handle call volumes and providing supervisors with intelligent reporting tools to manage their contact centre. The Advanced Edition is an add-on to the IP Office Preferred Edition that allows businesses to take their communication the next level.